8: Quality Management and Control

a management philosophy that focuses on satisfying customers through empowering employees to be an active part of continuous quality improvement in a horizontal management system.

a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes using 5 phases: define, measure, analyze, improve and control

gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs.

Incompleted - process either not performed or partially performed

satisfies the specific goals of the process area and supports and enables the work needed to produce work products

process has basic infastructure in place to support it

process is rigorously defined and the standards for a project are tailored from the organization's set of standard processes

process is controlled using statistical and other quantitative techniques

Improved based on an understanding of the common causes of variation.

Introduced by Ford Motor Company. Method of inventory control where materials arrive as they are needed. This reduces the need/expense for storage of materials.

Beef: Prime Rib is highest- Canner steak is lowest

AA highest - B is lowest

Organic is pure - Inorganic has preservatives and additives

: A is highest - C is lowest

when a defective product is either rectified or replaced after it has been sold by the manufacturer. Costs to the manufacturer include repairing/replacing the product, lawsuits. Benefits include respect for being proactive, avoid lawsuits...

a federal agency responsible for regulating food, cosmetics, drugs, and products that emit radiation that are sold to the public. Can issue a product recall if problems are found in these products or their packaging.

Makes businesses liable for any injury to consumers as a result of product defects or lack of provision of suitable safety information.

a governmental agency responsible for setting and monitoring safety standards for all consumer products