FBLA Business Communications

a letter written from an individual to a person, business, or organization

the address of the sender

a sheet of stationary with name and address of the organization printed at the top

usually keyed on paper; contain a letterhead at the top of the page

name and address of the business or person to whom the letter is being sent

word of greeting used to begin a letter

message of the letter

closing or farewell of the letter

indicated that another doc is enclosed within a letter

Size #10

Size #6 3/4

written communications used to communicate information to individuals within a business organization

TO, FROM, DATE, SUBJECT ; should be keyed in bold, all caps, followed by a colon, and double spaced

short reports prepared without binders or covers

sources used in body of report

should be listed alphabetically by author's last name

1. Clear

good words; eye contact

short sentences; direct; open

meets needs; honesty

focused

non-judgemental

within the company

to exchange info between various departments and division of organization

1. vertical

occurs frequently in organizational activities

no significant distance usually

limited within the organization

communication outside the company

mainly for maintaining relationships with external parties

occurs less frequently than internal

significant distance usually

broad with external bodies

occurs when a person communicates with themself

exchange of info between two persons

1. telephone

short, informal messages that provide a rapid, convenient means of communication between employees within the same organization

a report written in the form of a regular business letter; typically used for external communication;

a list of topics arranged in the order they are to be discussed at a meeting

the official record of a meeting

a combination of travel and appointment schedules

almost always printed forms; used on a regular basis and the same information is required each time for the organization's financial records

typically define the performance measures as functions of the job duties and provide a rating scale to evaluate an individual's performance; may also provide space for comments by both the manager and the person being evaluated

an informational report on the progress of a specific project; to track the various projects underway at any given time; many are delivered orally; typically include a brief background of the project, detailed account of time period covered, and projection of work to be completed; typically prepared in memo format but sometimes in short, formal report

present a problem and then provide the evidence required to justify a recommended solution to that problem; often initiated by the writer, who has observed a problem and wishes to suggest a solution

attempt to persuade; may be either requested or volunteered; propose to solve a problem for the reader; typically include summarizing intro, detailed problem statement, work statement, project management statement, and statement of qualifications

help an organization monitor and regulate its processes and procedures; may be informational only or interpretive

special assignments designed to help solve a specific problem; may be strictly informational, interpretive, or analytical

sends (transmits) the report to the reader; begins with the words, "Here is the report you requested (or authorized). . . ."; conclude by thanking the reader for the opportunity to prepare the report

a letter or memo of authorization

1. simple present

they walk

they have walked

they walked

they had walked

they will walk

they will have walked

1. declarative

makes a statement

asks a question

gives a command

expresses strong feeling

capitalize the first word of a document and the first word after a period

Capitalize proper nouns—and adjectives derived from proper nouns (Golden Gate Bridge)

Capitalize titles when they are used before names, unless the title is followed by a comma. Do not capitalize the title if it is used after a name or instead of a name.

Do not capitalize occupations before full names.

Capitalize a formal title when it is used as a direct address

Capitalize specific geographical regions. Do not capitalize points of the compass

do not capitalize the word the before proper nouns