Conflict Resolution 1

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Civility

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18 Terms

1

Civility

________- is an attitude of respect towards others manifested in our behaviour toward them.

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2

Interpersonal conflicts

________ occur with people who are important to us and who except to be /see in our future.

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3

Simons

________ wrote over 40 years ago that conflict is seen as a disruption of the normal working of a system; conflict is seen as a part of all relationships.

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4

Status verbal

________ expressions of high or low prestige or esteem.

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5

mutual hostility

View conflict as two or more competing responses to a single event, differences among individuals, ________ between others needing a resolution.

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6

Information advice

________, opinions, instructions enlightenment.

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7

nonverbal messages

A process of exchanging verbal and ________ in a conflict situation that starts with antecedents, moves through steps & end sin consequences.

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8

painful occurrences

Typically negative view of conflict is the idea that conflicts are ________ that are personally threatening & best avoided.

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9

Interdependence

________ occurs when those involved in a relationship characterize it as continuous and important, making an effort to make it work.

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10

Effective conflict management

________ occurs when our communication behaviour produces mutual understanding & outcome that everyone agrees to.

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11

Conflict

________ is one of the biggest challenges we face in our lives.

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12

Incompatibility

________ lies at the heart of a problematic situation.

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13

School and Work

Conflict is a common and inevitable feature in close social relationships we encounter at Home, ________.

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14

conflict situation

The communication behaviour a person employs based on their analysis of a(n) ________.

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15

Conflict skills

________ are learned through practice.

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16

Civility

________ is BOTH a commitment not to do others harm and to do good for others.

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17

Money

financial contributions

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18

Skills are not innate

they are learned

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