Communication
the process of creating and sharing meaning through conversation, discussion, and/or public speaking
Communicate language
The process of making up the language you’re attempting to communicate is to communicate in that language
What is a conversation
an informal communication event
\n Doesn’t need to be in words
Roles for conversation
speaker and listener
What is a discussion
It is formal because it is specific
Roles for discussion
facilitator, organizer, authority figure
Authority
the source of knowledge and understanding
Public speaking roles
presenters, audience
Is communication guaranteed to work
No moment of communication is guaranteed to work
6 elements of communication
Participants
Contexts
Message
Channel
Noise
Feedback
Participants (1)
the beings involved at any attempt in communication
-sender
-receiver(s)
Context (2)
The situation at which a moment of communication is being attempted
Different types of context
-Physical
-Social
-Historical
-Psychological
Physical context
the actual physical location the moment is being attempted in
Social context
the relationship between participants at the moment of this attempt
Historical context
1. The history of communication attempts between any two participants
2. Each participant’s individual history of attempting to communicate
Psychological context
the mind state of each participant during an attempt to communicate
Message (3)
the specific thing the sender is attempting to communicate and the receiver is attempting to understand
When do you have control over a message?
Only have control over a message before you send it, after it is sent, you have no control
How do we communicate?
In code
What are the message symbol systems?
Verbal
Gestural
Textual
Verbal system
the ability to shape a message through sound
Gestural system
using the body to convey information and to send the message
Textual system
sending messages through writing the down for the receiver to read and understand
Encoding
what the the sender does to shape the message
decoding
the receivers attempt to interpret the symbols
Channel (4)
The method in which you broadcast your message
Types of ways to broadcast message
Visual
Audial
Textual
Face to face
Digital
Visual message
information that a receiver takes in only through their eyes
Audial message
information you take in only because you can hear it
Textual message
all of the advantages/disadvantages of a channel or system
Face to face message
best way to communicate with someone
Digital message
zoom/skype/facetime
How does your message change?
The choice of channel you use to broadcast
Noise (5)
anything that distracts the sender from sending properly and the receiver receiving properly
What are the types of distractions
External
Internal
Semantic
External distractions
anything you might take into yourself from one of your senses that might distract you
Internal distractions
your own inner voice or inner monologue
Semantic distraction
when something the sender says or does provokes a response in the receiver that the sender doesn’t understand and didn’t intend but happened because the receiver has an individual association with that word or gesture and th sender doesn’t know it
Feedback (6)
any message the receiver sends back to the sender about the senders message
What is looping?
the process of continuously sending and receiving messages simultaneously
6 elements of presentation writing
Audience profile
Needs
Purpose Statement
Message
Style/tone
Action
What is in the audience profile?
Who? How many?
Age
Gender
Culture
Education
Occupation
Hobbies
Knowledge level of my topic?
Interest level in my topic?
Needs fulfilled with my presentation?
Who is in control of how content is given to audience
presenter is in control
Who is in control of how content is shaped?
audience is in control
Ways to see who is the audience
who is it specifically
who is it categorically
Needs
what are the needs that my audience has that fulfilling my presentation can have
What needs can be met through a presentation
Spiritual
Phycological
} Quality of life
Intellectual
Emotional
Social
-----
Material
Physical } Continuation of life
Basic
Basic needs
the things we actually need to stay alive
Physical needs
the things we need to keep our bodies functioning
Material needs
the things we need in order to function in the world that we live in
Quality of life
makes our lives actually worth living
Social needs
the needs we have to interact with others
Emotional needs (google)
a state or condition that must be fulfilled in order for us to experience happiness and peace
Intellectual needs
needs we have to know and understand more than what we already know and understand
Psychological needs
needs we have to experience different states of mind
What is fear
more of a state of mind than an emotion
What is security
a state of mind
Are states of mind controllable?
Controllable, not provoke able
Are states of emotion controllable?
Provoke able, not controllable
Spiritual needs
1. The need to believe your own existence matters
2. The need to believe your part of something bigger than yourself
Purpose statement
Always 2 purpose statements and have to write out both and based on kind of presentation given, purpose statement will differ
General purpose statement
a statement you write about your presentation
Ex: The purpose of my presentation is to ________ the audience
Inform
Persuade
Entertain
Inform
Giving knowledge and or understanding about a given topic
Persuade
try to influence someone to think, believe, or behave in a new way
Entertain (general)
to provoke some form of emotional response
Specific Purpose statement
Through listening to my presentation, the audience will__________________
Know/understand
Think/consider Believe, Do/Not do
Feel/react
\n
Inform
know/understand
Persuade
think/consider, believe, do/not do
entertain (specific)
feel/react
Style
the way you present yourself to the outside world to create the impression you want them to have of you
Tone
Attitude
Attitude towards
towards topic and presentation on the topic
you have towards the audience you’re giving it to
towards yourself
Action
The thing you would want the audience to do after to fulfill that need
What is every effective presentation geared towards?
helping its audience to commence some form of action to begin fulfilling their needs
What comes before writing presentation?
Audience profile-1
Purpose statement-2
Style/tone-3
What are the types of presentation?
Informational and Instructional
What is an informational presentation?
The presenter demonstrates how a particular task is done so that the specific audience will understand the process. It is not something they would expect to do themselves
\n
(don’t need the process to have to do it, just knowledge or understanding)
What is an instructional presentation?
The presenter demonstrates how the task is done so that the specific audience can learn how to do the task if they need or want to do it
\n
(audience can know how to do what they need or want)
Who determines what type of presentation is the presentation?
Audience
Can be informational for some, instructional for others
How do you know if a presentation is informational?
If neither capabilities or skill level are able to be used for task
How is a presentation instructional but not fully instructional?
If we have the capacity and skills necessary to do it
What is in the opening of a presentation?
Greeting
Self Intro
Sight and Sound Check
Attention Getter
What is in the general introduction of a presentation?
What is the task? Why performed?
Who can/can’t, should/shouldn’t, must/must not perform the task?
When, where, under what conditions is the task done/not done?
How SAFE, EASY, EFFECTIVE, COST EFFECTIVE to do the task?
General warning to refocus attention/transition to next section
What does should/shouldn’t mean in a presentation?
requesting them to, or not to do it
What does must/must not do in a presentation?
if you must do it, it is required by laws or rules. If not, then you don’t have to by law or by rule
If you can do it, but most not do it, is instructional
What is in the tools, materials supplies, ingredients part of a presentation?
What needed? Options? Substitutions?
Where obtained? Costs?
Do I need to teach how to use the tools before I can demonstrate the task? General warning to refocus attention/transition to next section
What is a tool?
a device or piece of equipment to do or to complete a specific step of a task easier
What is a material?
something you use with the tool to change the nature of
What is supply?
anything you buy in bulk and use from time to time and replenish
What are ingredients?
the things you combine to produce a food stuff
What are options?
means kinds, brands, or colors you can use
What are the things that should be considered in a demonstration presentation with instructions?
sequential/chronological/random
Step by step instructions
One action=one step
Numbered steps
Use imperative voice
Warnings before the step
Avoid confusing phrases
Precise terms for amount, measurement, distance, direction, time, etc
Troubleshooting
What are the options for giving out instructions in a demonstration
Sequential
Chronological
Random
What is a sequential step task?
have to do everything in same order or will not work
What is a random step task?
Can use steps out of order
How do you start a demonstration presentation?
Start demonstration itself by saying what type of sequence it is and number of steps there are
How many steps are in making a choice
1 step
How many steps are in an action?
1 step except in a step that require 2 things at the same time
What do you say when there is a part of task doing the same steps over and over?
Say the step and then say “repeat step x until step x”