Elkington's Triple Bottom Line
Encourages wider assessment of overall business performance based on three areas PEOPLE,PROFIT and PLANET
Kaplan & Norton's Balanced Scorecard
Encourages management to measure business performance using both financial and non-financial data
Strategic Drift
Illustrates the phases a business may experience as its strategy diverges from that needed to respond to changes in the external environment
Scientific Decision-Making
involves making decisions based on evidence and adopting a systematic approach,rather than intuition,hunch or 'gut reaction'
The Experience Curve
predicts that unit costs will fall as a business becomes more experienced in production
Carroll's CSR Pyramid
identifies the four ways in which a business can meet its corporate social responsibilities
Handy's Cultural Model
Identifies 4 types of culture in an organisation (Power,Role,Task,Person)
Product Life Cycle
Describes the different stages a product goes through over time (Introduction,Growth,Maturity,Decline)
Segmentation,Targeting& Positioning(STP)
identifies the three marketing strategy choices a business should make as it decides how to compete in its chosen markets
Lewin's Force Filed Analysis
analyses the forces working for and against change in a business to help determine whether change is possible
Blake-Mouton Managerial Grid
Identifies five different management styles based on a manager's concern for people and task
Pestle Analysis
A framework for identifying and analysing the key external influences that affect the strategy of business
Maslow's Hierarchy of Needs
A theory of motivation where there are 5 levels of human needs that employees need to have fulfilled work
Porter's 5 Forces
A framework that analyzes the nature of competition within an industry
SWOT Analysis
Analyses the internal strengths and weakness of a business and the external opportunities and threats that the business needs to respond to
Boston Matrix
Positions products in relation to how fast the market is growing and the market share of the product compared with the largest competitor
Tannenbaum and Schmidt Continuum
Positions managers in terms of how much freedom they allow subordinates in decision-making
Extended Marketing Mix (7p's)
The combination of seven elements of marketing that aim to work together to achieve the objectives of a marketing strategy
Stakeholder Mapping
Identifies the approaches a business can take towards its stakeholders based on their level of power over the business and their interest in the business
Taylor's Scientific Management
To identify the most productive workers and believed that employees were best motivated by financial rewards based on employee output
Market Mapping
Used by a business to determine the competitive position of its brands and products based around two relevant dimensions (eg Price & Quality)
Hard & Soft HR
Describes 2 contrasting approaches to the importance of employees to a business and how they are managed
Herzberg-Two Factor Theory
Motivators - Responsibility at work,Meaningful work,Recognition
Hygiene -Pay,Working conditions,Supervision
Porter's Generic Strategies
Suggests approaches based on cost or differentiation that businesses could use to gain competitive advantage
Ansoff's Matrix
Identifies 4 different marketing strategies that a business can adopt to grow and the relative risk of each strategy
Business Cycle
Illustrates the phases of expansion and contraction of the economy over a period of time
Bowman's Strategic Clock
Identifies options foe a business to position a product based on two dimensions: Price and Perceived value
Bartlett & Ghoshal Model
Shows the options for businesses to manage their international operations based on two pressures:Local responsiveness and Global integration
Greiner's Growth Model
Identifies the 5 crises that a business may experience as it grows through 6 different phases
Hofstede's National Cultures
Identified 6 ways in which organisational culture varies in different countries
Kotter & Schlesinger
4 causes of resistance to change and 6 ways in which resistance to change could be overcome
Hackman and Oldham's Job Characteristics Model
Suggests 5 job characteristics that can be studied to help predict job satisfaction
PED & YED
PED-measures the responsiveness of the quantity demanded in relation to change in price
YED-measures the responsiveness of the quantity demanded in relation to change in income
Economies & Diseconomies of Scale
Economies of scale- when unit costs fall as output rises
Diseconomies- -unit costs start to rise when output gets too high