OralComm Reviewer 3rd Mid Qtr

- The process of transmitting or sharing ideas, information, thoughts, or feelings verbally or non-verbally

Communication came from the Latin word “---”

meaning of the Latin word “communis”

5 Elements of Communication

- Refer to both the speaker (sender) and the listener (listener)

- Refers to the speaker’s meanings, ideas, and feelings

- Medium where the speaker sends the message which transmits their ideas and feelings to the listener

- Answers the question “How the message was conveyed?”

2 Types of Channels

– enables communicators to send and receive visible information (hand gestures, bodily movements, and facial expressions)

– enables listeners to receive information and interpret it through tone, volume, and pitch of speaker’s voice

- Reaction or response of the listener

- The response can be verbal or nonverbal

- Determines whether the message is received or not and how it is interpreted

2 Processes of Feedback

- Speaker

- converting ideas into: words (verbal); actions/gestures (nonverbal)

- Receiver

- Interpretation

- Refers to the interrelated general conditions of communication

5 Classifications of Context

– the setting of the communication (place, time, environmental condition, and other concrete elements)

– the nature of relationships existing between communicators

– involves the communicator’s moods and feelings

– compromised of traditions, beliefs, values, and norms share by a group of people

– involves the background provided by previous interactions between communicators (age, profession, social status)

Disruptions which prevent messages from being interpreted are known as ---

3 Types of Noise

– distractions in the physical environment (sights, sounds, etc.)

– distractions within the communicator

- can be physiological (within the body system) and psychological (within the mental system)

– the use of language is a barrier

– involves the unintentional misunderstanding caused by ambiguity, ethnic slurs, profanity, and vulgar speech

5 Functions of Communication

- To manage the behavior of others

- Communication is used to maintain control over employees and their work environment

- Comes in the form of policies

- Used for imposing/ Implementation

- To connect with each other

- Humans are social beings who mingle in different settings

- To encourage others to improve or become better

- To share and gain information

- To express how they feel

- sending and receiving of messages across languages and cultures.

- is not only made up of shared languages or countries

- it also refers to different social groups in the same setting.

Culture is the frame of reference and the behavior patterns of people

– is a framework of understanding for processing verbal and non-verbal cues specific to a particular culture

- enables a communicator to understand and interact with other cultures by applying attitudes and values, and understanding interaction skills.

Intercultural Competence entails ---, ---, ---, and --- to others

- respect simply means seeing the value of other cultures without judgement.

- considering the context behind a person’s message.

- The orientation of communicators’ knowledge is not always the same.

- You must determine the context which shapes the person’s thinking and behavior.

- it is essential for effective communication so that you can see the perspective of the other person and know why he/she thinks the way he/she does.

- refers to knowing how and when to talk appropriately and effectively.

- harmony, teamwork, and productivity are shared goals in intercultural communication.

- aims to take part in establishing and preserving a personal relationship that promotes trust, harmony, and support among participants of intercultural communication.

- tolerance refers to openness of differences, while ambiguity means confusion.

- a part of culture’s feature is how different people express their emotions.

- Personal characteristics such as patience, sense of humor, and open-mindedness are helpful in bridging intercultural communication gaps.

6 Barriers to Intercultural Communication

- is the tendency for people to believe that their own cultural norms are the right way of doing things. They mistakenly assume that the specific patterns of behavior desired in their own cultures are universally values.

- are mental pictures that one group forms from the main characteristics of another group.

- is defined as the study of how cultures perceive time and its use. In some Western Cultures, such as in America and Canada, time is viewed as important so people make it a point to keep appointments.

Other term for Interpretation of Time

- is the study of cultural space requirements. Space operates as a language as time does.

Other term for Personal Space Requirements

- it is not universal but is learned from one’s culture.

- Eye contact, posture, hand gesture, and facial expressions carry different meaning throughout the world.

Other term for Body Language

- words in one language do not always have equivalent meanings in other languages, and the concepts the words describe are often different as well.