Studied by 237 peopleKinesthetic learners
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Recognizing the different personality styles is important in learning to ________ various personality styles.
55%
% of communication is based on your body language.
Intrapersonal communication
Communication with oneself
Ex. Thinking over your own future
What is interpersonal communication?
Communication with 1 person
What is group communication?
Communication with 3-15 people
What is mass communication?
Communication with large groups of people
What are communication barriers?
Social, Cultural, Educational, and Age
What are educational barriers?
Big words or advanced subject matter cause confusion
What is a symbol?
Anything that stands for an idea
What is confident posture?
Stand straight, shoulders back, look forward, good eye contact
What is the importance of confident posture?
It transfers confident feelings
What is formal language?
Interview language (meeting the governor)
What is standard language?
Day to day language used in general population
What is informal/slang language?
Language used with friends
What is technical/jargon language?
Language used for a particular purpose (doctors speaking about a patient's lab results)
What is an open-ended question?
Requires more than a yes or no answer
What is a close-ended question?
Requires a yes or no answer
Define Sender
Initiates/transmits the message
Define Receiver
Interprets message/sends feedback
Define Feedback
Response to message
Define Message
Words, body language, symbols
Define Context
The environment the message is taking place in
Boss calls a meeting with his staff and says, " we have to work overtime tonight." Staff moans and shrugs with disagreement. Identify the Sender, Receiver, Message, Context, and Feedback
Sender: Boss (Initiates/transmits a message)
Receiver: Staff (interprets message/sends feedback)
Feedback Moans and shrugs (Response to message)
Message: We have to work overtime tonight (words, body language, symbols)
Context: Business (The environment the message is taking place in)
What is a panel discussion?
Group of well-informed people answering questions
What is a round table discussion?
Speaking with team about a project
What is a symposium?
Two experts presenting opposing points of view
What is a town hall meeting?
People assemble in town hall to discuss/vote on town issue
What are rules?
Specific guidelines related to specific issues; often written down formally
What are norms?
Standards that govern behavior; unwritten rules
What is active listening?
Participating in communication process
What is passive listening?
Not participating in communication process
What is appreciative listening?
Enjoying pleasurable sounds
What is critical listening?
Analyzing/evaluating a message
What is empathic listening?
Encouraging people to talk freely
What is deliberative listening?
Listening to understand to make a decision
What are some bad listening habits?
Criticizing the Speaker, interrupting, overreacting, MEGO
Criticizing the Speaker
Students were unable to answer questions due to the lecturer wearing a bright yellow suit and uncombed hair
What is MEGO
My Eyes Glaze Over
Give an example of passive listening.
Group member is disengaged
Give an example of critical listening.
Teacher giving instructions about upcoming project
What is the importance of understanding your audience?
Effective communication requires understanding your audience.
Define Perception.
Perception is how we see things.
What does fidgeting and touching your face usually indicate?
Research states that fidgeting and touching your face usually indicates lying.
What is Interpersonal Conflict?
Interpersonal Conflict is conflict with one person.
Give an example of Intrapersonal Conflict.
Debating what college to choose or what decision to make.
What does a Resolution to a conflict mean?
A Resolution to a conflict means it is addressed and the problem is solved.
What is interpersonal conflict?
Conflict with one person
Give an example of interpersonal conflict.
Argument with your brother about a secret you told them
What is intrapersonal conflict?
Conflict within yourself
Give an example of intrapersonal conflict.
Debating what college to choose or what decision to make
What is organizational conflict?
Conflict that occurs when desired action is against company policy
Give an example of organizational conflict.
Can't refund money back b/c of company policy
What is environmental conflict?
Environment causes conflict to occur
Give an example of environmental conflict.
Picnic canceled because of rain
What does a resolution to a conflict mean?
Addressed and problem solved
What is the definition of impromptu?
delivering a speech off the cuff and with no preparation
What is the recommendation when using visual aids in a presentation?
pictures are better than words
What is the best way to show numerical relationships in a presentation?
graphs/charts
What is the purpose of a visual aid in a speech?
to enhance the information
What is a supportive audience?
Already agrees with speaker's views
What is an indifferent audience?
Must be convinced of topic's importance
Give an example of a supportive audience.
Democratic speaker at Democratic Convention
Give an example of an indifferent audience.
Speaking to court-ordered group about alcoholism dangers
What is a Digital Footprint?
Trail of data created while using the internet
How can ethical behavior be shown on social media?
Accurate posts, avoiding controversial/hurtful language
What is a Carbon Copy?
Exact copy of email, receivers can see other recipients' email addresses
What is a Blind Carbon Copy?
Exact copy of email, receivers cannot see other recipients' email addresses
What is business networking?
A method to make connections
What is the skill of networking?
Developing professional relationships
What is considered proper etiquette in the workplace when there is an issue with an employee?
Following the chain of command
What does good eye contact show?
Honesty and confidence
What does maintaining a positive attitude include?
Avoiding office gossip, showing friendliness to everyone, and integrity
What should you do when giving criticism?
Give a clear picture of what a solution should be
What are some examples of negative body language?
Crossing your arms, leaning back, and checking your watch
Are company emails subject to becoming public record?
Yes
What does a healthy lifestyle include?
Spending quality time with friends and family
What should you be when accepting criticism?
Coachable
What should you do if you see an employee slacking on the job?
Follow the chain of command and meet with the employee's direct supervisor
What will help with productivity?
Organizing your office space, following a to-do list, and avoiding office gossip
How should you determine how to dress when starting a new job or interviewing?
Consider what others in the profession would wear
What is inductive reasoning?
Uses specific cases to prove general truth
What is bandwagon?
Everyone is using product
What is testimonial?
Trusted/popular person vouching for product
What is emotional appeal?
Invoke strong feelings about product
What is repetition?
Jingles or ads that repeat over and over
What is ethos?
Personal character of speaker; integrity, trust, goodwill
What is pathos?
Emotional proofs; passion
What is logos?
Rational proofs; logic, fallacies, begging the question
What are some things that should NOT be included on a resume?
Height, weight, eye color, memberships to religious organizations, political affiliation
career objective
Your goal for employment is labeled as
What should you do before an interview?
Practice answering common questions, have extra copies of resume, have solid references, research company beforehand.
What do employers want to see when asking about your weaknesses?
Awareness of weaknesses and steps to improve upon them.
What are open-ended questions?
Questions that cannot be answered in a few words.
How can you earn a good reputation in the office?
Greet everyone equally.
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