OBHR 330: Exam 2 - Chapter 5

The psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual’s capacity or resources

Demands that cause the stress response

Negative consequences of the stress response

A theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals

Evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being

Job demands that are not appraised as being stressful

Stressors that tend to be appraised as thwarting progress toward growth and achievement

Stressors that tend to be appraised as opportunities for growth and achievement

When others have conflicting expectations of what an individual needs to do

When an individual has a lack of direction and information about what needs to be done

When an employee has too many demands to work effectively

Minor day-to-day demands that interfere with work accomplishment

The sense that the amount of time allotted to do a job is not quite enough

The degree to which job requirements tax or just exceed employee capabilities

The number and importance of the obligations that an employee has to others

A form of role conflict in which the demands of a work role hinder the fulfillment of the demands in a family role (or vice verse)

Events such as a divorce or death of a family member that tend to be appraised as a hindrance

Uncertainties with regard to the potential for loss of livelihood, savings, or the ability to pay expenses

The amount of time committed to fulfilling family responsibilities

Participation in activities outside of work that foster growth and learning

Events such as marriage or the birth of a child that tend to be appraised as a challenge

When people determine how to cope with the various stressors they face

Behaviors and thoughts used to manage stressful demands and the emotions associated with the stressful demands

Physical activities used to deal with a stressful situation

Thoughts used to deal with a stressful situation

Behaviors and cognitions of an individual intended to manage the stressful situation itself

Behaviors and cognitions of an individual intended to help manage emotional reactions to stressful demands

The emotional, mental, and physical exhaustion from coping with stressful demands on a continuing basis

People who tend to experience more stressors, appraise more demands as stressful, and be prone to experiencing more strains

The degree to which energies used for coping with work demands are restored from a period of rest or relief from work

The help people receive from others when they are confronted with stressful demands

The help people receive from others that can be used to address a stressful demand directly

The empathy and understanding that people receive from others that can be used to alleviate emotional distress from stressful demands