Always use the Busin ess Rules and Account History to make sure the customer qualifies for the promotion.

Steps to take make sure you get credit for the activation:

Verify customer meets ALL offer requirements (refer Business Rules)

Verify the customer has or hasn't met the limit for the offer (refer to Business Rules and check Account History)

Can the customer combine offer with other offers previously activated within the promo period? (check Business

Rules and Account History)

The intent of all Switcher Plus/New Line PLUS/AAL/New Line offers is for the customer to add an incremental line of

service. This means the customer is increasing the total quantity of active lines when redeeming their offer. Mobile

experts should not offer any promotions to customers that cancel a line on that day.

Verify the promotional coupons are added before completing the transaction.

DEVICE PROMO COMBINABILITY

Max of 2 Switcher/ Switcher Plus rebates per account

Max of 2 New Line Plus/ AAL/NewLine rebates per account

Max of 2 BTS rebates per account

Max of 2 Port and Trade rebates per account

Phone and BIS promos are combinable at the account level

Starting 11/20 Customers adding a new switcher line to a new or existing account. Port-in required.

Additional lines on account can take advantage of offer during switcher line transaction only

The 4 for $100 promo rate provides unlimited talk, text, high speed data.

Plan does not include Hotspot, Google One, or Amazon

All add-ons available on the $50 Unlimited 4G LTE rate plan are available on the new 4 for $100 promo plan.

4 for $100 Q4

with Port

Only 5lines on an account can take advantage of the offer. Any additional lines on the promo will be moved to

the core $50 UNL plan.

SOCs:

1 Line (1U40PRT) $40: $40 Rate Plan Promo with Port

2 Lines (2U8OP RT) $80: 2 for $80 with port

3 Lines (3U90PRT) $90: 3 for $90 with port

4 Lines(4U100PT) $100: 4 for $10 with port

5 lines (4U100PT) $125: 5 for $125 with port

BTS devices are NOT eligible and do NOT unlock the 4 for $100 promo plan.

Updated 10/1- Offer only availa ble when activating at MetroByT-Mobile.com (Online/Customer Care Exclusive)

Available to customers switching to Metro and activating a single line only.

Single line, $40 rate plan that 's an amazing deal for a single line accOunt!

The $40 Unlimited Single Line rate plan rate plan features Unlimited LTE data, caling, and texting

Plan does not include Hotspot, Google One, or Amazon

$40 Unlimited

Single Line Onty All add-ons available on the $50 Unlimited 4G LTE rate plan may be added to this rate plan

Any lines added to this account will be non-discounted (full price)

A customer with more than 1 line should not be activated on this rate plan

BTSdevices can be added to this account

$5 Promo Rate Starting 9/1 For a imited time newand existing customers can get the Pintrac Pet Trackerand Timex Family

Connect Rate Plans for $5

Plans

SOC: PlNPETS (requires Pintrac Pet Tracker device)

Pet Iracker and soc: KIDTIM5 (requires Timex Family Connect device

Timex Family

All Connected Device plans require a voice line.

PERKS and MetroVIP plans not eligible

Connect

Port Line- New& Existing Accounts

Updated 3/19 with rate plan requirement

Customers porting a number and validate (PET) customers are eligible for Switcher Plus pricing

Effective 3/19, customers must activate on an eligible rate plan to be eligible for Switcher Plus:

60UNLAMZ, AALAMZ

4X12011, 4X12012, 4X120L3, 4X120L4

Newsocs started 3/25 PERKE, PERKEF, PERKD, PERKDF (Dealerand Employee rate plans)

Starting 9/15 HHMP55/AALHHM

At least one port must be validated (PET) per customeraccount during the same transaction to qualify for

Switcher Plus pricing.

Check the Metro Price Grid for complete discount details and eligible devices

sWITCHER PLUS

Instant Rebate

Offer

Limit 2 Switcher Plus/Switcher instant rebates peraccount allowed during a promo period

Only one port must validate (PET) per customeraccount

Combinable with all device offers

Existing Metro customers that have a tenure of at least 90 days are eligible for Switcher Plus pricing and do

not need to pass PET (eligible portrequired)

Non-Port- New & Existing Accounts

Customers activating a new ine of service on a newaccount and validate (PET) are eligible for New Line Plus

pricing, no rate plan requirement

At least line must be validated (PET) per customeraccount during the same transaction to qualify for New Line

Non-Port pricing.

Check the Metro Price Grid for complete discount details and eligible devices

NEWLINE PLUS

Instant Rebate Limit 2 Promo Plus NewLine instant rebates peraccount allowed during a promo period

Offer

Only one port must validate (PET) per customeraccount

Combinable with all device offers

Totalof 2 NewLine Promo Plus, New Line Promo instant rebates peraccount d 5 peo

Existing Metro customers (accountswith at least 1 day of history) are eligible for New.

do not need to pass PET

7

1g ai

Port Line- New& Existing Accounts

Customers portinga number are eligible for Switcher pricing, no rate plan requirement

Check the Metro Price Grid for complete discount details and eligible devices

SWITCHER

Instant Rebate Validation (PET) not required

Offer

Limit 2 Switcher Plus/Switcher instant rebates peraccount allowed during a promo period

Combinable with all device offers

Non-Port- New Account

Customers activating a newline on a newaccount are eligible for New Line pricing, no rate plan requirement

Check the Metro Price Grid for complete discount details and eligible devices

Validation (PET) not required

NEWLINE

Instant Rebate

Limit 2 New Line rebates peraccount allowed during promo period

Combinable with all device offers

Totalof 2 New Line Plus/ New Line instant rebates per account during a promo period

Offer

age2

F Mobile

BUSINESS RULES

Starting 7/29 Customers porting a number with an eligible BYOD device to a new account are eligible for $25

Unlimited Promo Port & BYOD rate plan for 24 months.

Eligible BYOD

"New to Metro" means a BYOD device that has never been active in the Metro by T-Mobile

billing system before

Additional lines on account can take a dvantage of the offer same day

The $25 Unlimited Promo Port & BYOD rate plan provides unlimited talk, text, & high-speed data.

Plan does not include Hotspot, Google One, or Amazon

After 24 months customers could be moved to our $40 Unlimited Rate Plan

All add-ons ava ilable on Unlimited Defeatured rate plans are available on the new $25 Unlimited Promo

Port & BYOD rate plan.

$25 Unlimited

Promo

Port&BYOD

nes on an account can take advantage of the offer.

1 Line (PBYOD25) Port & BYOD $25

2 Lines (PBYODAL) 2 for $55

3 Lines (PBYODAL)3 for $85

4 Lines (PBYODAL) 4 for $115

5 lines (PBYODAL) 5 for $145

Only 5

BTS devices are NOT eligible and do NOT unlock the $25 Unlimited Promo Plan Port & BYOD promo plan.

Starting 7/29 Customers porting a number and trading in an eligible device to a new account are eligible for

$25 Unlimited Port & Trade In rate plan for 24 months.

Additional lines on account can take advantage of the offer same day

The $25 Unlimited Promo Port & Trade rate provides unlimited talk, text & high-speed data.

Plan does not include Hotspot, Google One, or Amazon

After 24 months customers could be moved toour $40 Unlimited Rate Plan

$25 Unlimite d All add-ons available on Unlimited Defeatured rate plans are available on the new $25 Unlimited Promo

Promo

Port & Trade rate plan.

Port &Trade In Only 5 lines on an account can take advantage of the offer.

1 Line (PRTT25) Port & Trade In $25

2 Lines (PRTAAL) 2 for $55

3 Lines (PRTAAL)3 for $85

4 Lines (PRTAAL)4 for $115

5 lines (PRTAAL) 5 for $145

BTS devices are NOT eligible and do NOT unlock the $25 Unlimited Promo Plan Port & Trade promo plan.

Continues 7/7 Available to new and existing accounts

Plan includes unlimited LTE data, 15GB hotspot, Google One, Amazon Prime (on one line)

1 Line for $60-4X120L1

2 Lines for $90-4X120L2

3 Lines for $120- 4X120L3

4 Lines for $120 ($30 Per Line)- 4X120L4

5 Lines for $150 ($30 Per Line) -4X120L4

2 for $90 WITH

AMAZON PRIME

(4 for 120

w/Amazon

Prime)

If an existing a ccount with Amazon is moving tothis rate plan, the current primary line MUST receive the

Amazon Prime bolt-on

The Amazon Prime bolt-on should be applied to ONE LINE ON THE ACCOUNT (AMZPRM)

Only 1line on the account receives Amazon Prime