Format of the test

• Fill in the blank

• Multiple choice

• Matching

• Short answer question

• Essay questions

Total: 44 Questions

Chapter 1: History and Future of Sport and PAF

1. Ancient Greek facilities (What is NOT true about?)

2. Rome Facilities

3. Facilities from the Middle Ages to 1800s

4. Evolution of professional facilities (Cookie cutter, Dome, Retro)

5. Trends affecting future facilities (Privately financed, Reduce & Reuse & Recycle)

Chapter 2: Introduction to Sport Facility Management

1. What does PAF stand for? (Public Assembly Facility)

2. Definition of Facility management [Entails every aspect of making sure a building is operating efficiently in terms of safety, revenue production, tenant satisfaction, and preventive maintenance.]

3. Definition of Facility management’s goal [Focuses on filling the facility’s time and space opportunities and conducting events in a safe and client-oriented fashion]

4. Top skills facility managers’ need to master (Infuse Pride, Track and Measure Success, Delegate, Communicate with Purpose, Understand Stakeholders)

5. Key components of managerial functions (Planning, Organizing, Implementing, Controlling)

6. The facility management plans [4 types of plans] (Matching)

   1. Strategic plan: Is designed to help achieve the highest-level goals and objectives for the facility. They are often called master plans

   2. Operational plan: Is more detailed and is used to help carry out the strategic plan. It includes single-use and standing plans

   3. Contingency plan: Can be used if one of the other plans fails and the facility has to pursue another strategy

   4. Functional plan: Focuses on what operational plans are designed to accomplish; marketing plans and safety plans are examples

7. Goals vs Objectives (Goals are short term, time specific, and refined. Objectives are long range, not time specific, unquantifiable)

8. Facility manager’s Primary Responsibility (Ensure people can attend with SAFETY and SECURITY. Provide highest level of SERVICE possible. 90% of customer service problems are linked to managerial issues. )

Chapter 3: Management Theory and Human Resources

1. Facility manager involves a different type of task (MANAGING PEOPLE)

2. Match the Theories and Researchers (Observer/Hawthorne Effect = Elton Mayo. Hierarchy of Needs = Abraham Maslow. Expectancy Theory of Motivation = Victor Vroom.)

3. What are the two important components in implementing any “Management Theories”? (MOTIVATION & LEADERSHIP) (Multiple Choice)

4. Managerial Traits vs Leadership Traits (What is NOT a Leadership trait?) (Leadership Traits: Personal Charisma -vs coercive authority-, Shows by Example -vs time management skills- , Hires Well -vs organizational skills-, Seeks Change for Better -vs stability-, Focused on Leading -vs managing tasks-, Has Followers -vs subordinates-, Maintains Passion -vs control-, Appeals to the Heart -vs head-, Transformation -vs transaction- Style)

5. Advantages and Disadvantages of Outsourcing (Pros and Cons) (Cons: Expense, Loyalty, Control, Responsibility, Turnover)

6. CAFM (Computer Assisted Facility Management)

7. Why is a Mission Statement (your definition)? What are the benefits? What could go wrong if there is no mission statement? [ESSAY QUESTION]

Chapter 4: Facility Planning

1. Fundamentals of Planning [Fill in the Blank] (Planning is a fundamental skill required of all managers. examines unique solutions that accommodate the needs of multiple parties. forms a base for short-term needs and long-term visions.)

2. Existing Facilities (areas of concern) (MONEY, PERSONNEL, SPACE MANAGEMENT, SCHEDULING)

3. Space Management (Growth space: Space that allows a business to expand without undertaking any additional construction or leasing. Swing space: Any space that is available during renovations, alterations, or realignment. Move management: The failure to plan can result in unnecessary moves

4. Three key facility planning elements (STRATEGIC DEMAND ANALYSIS, FINANCIAL ANALYSIS, CONCEPTUAL DESIGN)

5. Multiple purposes of the Business Plan (Help allocate resources, Establish financial sustainability, Set realistic goals and objectives, Operates as a benchmark for future activities)

Chapter 5: Facility Site and Design

1. Issues that affect site selection (6) (short answer) (Political factors -government regulations-, Cost considerations -lease vs purchase-, Environmental constraints -special restrictions-, Accessibility factors -suitability of site location-, Community factors -neighborhood concerns-, Acquisition methods -zoning, permit, and bidding process-)

2. The valuation methods for the land [COST -Determines land value by adding the value of any improvements to the vacant land-, COMPARISON -Analyzes similar properties in the area that have sold recently-, & INCOME -Determines land value based on how much money the site can generate-]

3. Benefits of buying vs leasing a facility (Benefits of buying: LONG-TERM PLANS TO STAY, INTEREST IN INVESTING IN THE FACILITY, INVESTMENT IN LAND, UNIQUE FACILITY NEEDS. Benefits of leasing: TAX-DEDUCTIBLE RENT, CAN QUICKLY MOVE, NO LARGE INVESTMENT, NOT RESPONSIBLE FOR MAJOR FACILITY PROBLEMS.)

4. The components of site considerations (ZONING, COMMUNITY, LAND & ENVIRONMENTAL)

5. What are the 2012 London Olympics leaders thinking today based on the video documentary? [short answer] (RESPONSIBILITY, SUSTAINABILITY, LOOKING FORWARD)

Chapter 6: Facility Construction

1. Types of Drawings [Documents] (short answer) (SITE DRAWINGS, ARCHITECTURAL DRAWINGS, STRUCTURAL DRAWINGS, PLUMBING DRAWINGS, MECHANICAL DRAWINGS, ELECTRICAL DRAWINGS)

2. Differentiate components of each phase of facility construction (Four Phases) (Programming, Design, Construction, Occupancy)

3. Contractual relationship (Need to understand each option)

   1. Lump Sum***: TOTAL COSTS ARE FIXED AND KNOWN AT THE START, THE CONTRACTORS TRY TO BUILD UNDER BUDGET [IF COSTS RISE, THE QUALITY MIGHT HAVE TO DECLINE], OWNER IN CONTROL OF QUALITY.***

   2. Guaranteed Max Price***: MAXIMUM PRICE KNOWN FROM START [NO OVER BUDGET GUARANTEED], A CONTRACTOR IS RESPONSIBLE FOR COST OVERRUNS, OWNER IN CONTROL OF QUALITY.***

   3. Turnkey***: A CONSTRUCTION COMPANY BUILDS THE FACILITY WITH VERY LITTLE INPUT FROM THE FUTURE OWNER, AFTER COMPLETION THE CONSTRUCTOR TURNS KEY OVER TO THE OWNER, HARD FOR THE OWNER TO MAKE CHANGES.***

   4. Construction Management***: HIRES A CONSTRUCTION MANAGER TO WORK ON THE OWNER’S BEHALF [TOTAL COST UNKNOWN AT START], WORKS TO REDUCE COSTS AND SAVE AS MUCH MONEY AS POSSIBLE THROUGH THE PLANNED APPROACH.***

4. Construction elements (Foundation Material, Substructure and Load, Superstructure, Exterior Components, Interior Components)

5. Project cost (Preliminary Costs, Architectural Fees, Construction Cost, Furniture & Fixture & Equipment, Insurance Costs, Contingencies)

6. What is a Green Facility? Why is everyone in sports trying to be a leader in the movement? What are the benefits to the Environment? Society? Economy? TRIPLE BOTTOM LINE (essay question) PROFIT PEOPLE PLANET