Chapter 4 Exam

______ focuses on clarifying employees’ roles and task requirements and providing rewards and punishments contingent on performance.

a) Empowering leadership

b) Transactional leadership

c) Servant leadership

d) Participative management

e) Laissez-faire leadership

transactional leadership

______ focuses on problem solving and performance improvement—speed with excellence—of a well-defined project.

a) Lean Six Sigma

b) Reduced cycle time

c) ISO 14000

d) ISO 9000

e) Benchmarking

lean six sigma

Which of the following is incorrect about the leader–member exchange (LMX) model of leadership?

a) The quality of the relationship between managers and subordinates is related to turnover.

b) The LMX model assumes each manager-subordinate relationship is unique.

c) The LMX model emphasizes that leaders have different sorts of relationships with different subordinates.

d) The LMX focuses only on the behaviors or traits of leaders.

e) The LMX model looks at the quality of relationships between managers and subordinates.

d

Which of the following is __not __a key quality displayed by humble leaders?

a) low self-awareness

b) openness to feedback

c) appreciation of others

d) low self-focus

e) appreciation of the greater good

low self-awareness

Encoding means interpreting and trying to make sense of a message.

true or false

false

Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

true or false

true

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

a) path-goal

b) relationship-oriented

c) passive

d) transformational

e) behavioral

path-goal

The result of too much conflict in the workplace is usually indolence (laziness).

true or false

false (usually warfare)

The best (most effective) leaders display both transactional and transformational leadership styles.

true or false

true

In ______ teams, the traditional clear-cut distinction between manager and managed is blurred as nonmanagerial employees are delegated greater authority and granted increased autonomy.

a) problem-solving

b) self-managed

c) collaborative

d) virtual

e) action

self-managed

An example of a violation of privacy is identity theft, a downside of the digital age.

true or false

true

Dissemination is the transfer of information and understanding from one person to another.

true or false

false (it’s communication)

Leadership is defined as the ability to marshal human, informational, and other resources to get something done.

true or false

false (it’s power)

Employees who play the role of initiator, coordinator, evaluator, or recorder are playing a maintenance role in the organization.

true or false

false (they are playing a task role)

Members of a group that are asking “What’s next?” are in the performing stage of team development.

true or false

false

The simplest definition of productivity is outputs divided by inputs.

true or false

true

When a pharmacist can’t read a prescription because of a doctor’s poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.

a) interpretation

b) feedback

c) interference

d) noise

e) transmission

noise

Communication is a process consisting of “a sender transmitting a message through media to a receiver who responds.”

true or false

true

________ is the final stage of group and team development.

a) Adjourning

b) Performing

c) Measuring

d) Assessing

e) Avoidance

adjourning

A collection of five employees with complementary skills who are studying industry pay scales, with the common performance goal of making recommendations for adjusting pay grades within their company, is known as a(n)

a) group.

b) association.

c) informal union.

d) team

e) informal organization

team

Which of the following is __not __one of the eight leadership behaviors proposed by the revised path-goal theory?

a) path-goal clarifying

b) work facilitation

c) servant leadership

d) representation and networking

e) value-based

servant leadership

The communication advantages of social media use by businesses can best be summarized as

a) distraction

b) self-promotion

c) privacy

d) productivity

e) connectivity

connectivity

Ensuring that employees follow instructions fully and completely in order to meet performance goals is the purpose of which one of the following management functions?

a) control

b) organize

c) lead

d) motivate

e) plan

control

______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

a) Support

b) LMX

c) Transactional

d) Servant

e) Shared

servant

Narcissism is a key positive leadership trait.

true or false

false

Which of the following is an attribute of good listeners?

a) They paraphrase or summarize what the speaker has said

b) They listen only to those with whom they agree

c) They know what they will say immediately following the speaker’s remark.

d) They focus on internal thoughts instead of the content of the message

e) They judge all the details, including the speaker’s dress, mannerisms, and accent

a

Nonverbal language and other subtleties can be easily lost in an e-mail, so jokes may be perceived by the recipient as insults or criticism.

true or false

true

Which of the following is most important for the team leader to encourage during the storming stage of group and team development?

a) empowerment among members

b) socializing among members

c) celebration of accomplishments

d) voicing of disagreements

e) completing the task

d

Defensive communication tends to be assertive, direct, and powerful.

true or false

false

______ is __not __one of the three types of formal communication.

a) Horizontal

b) Vertical (upward)

c) External

d) Grapevine

e) Vertical (downward)

grapevine

The two core principles of TQM are

a) improvement of employee morale and enhancement of shareholder satisfaction

b) uniform focus on delivering customer value and continuous improvement of work processes

c) uniform focus on delivering customer value and improvement of management–employee relationships

d) development of strong organizational culture and continuous improvement of work processes

e) improvement of customer relationships and development of strong corporate culture

b

Conflict is a perfectly normal state of affairs.

true or false

true

The income statement summarizes an organization’s financial results, its revenues and expenses, over a specified period of time such as a quarter or a year.

true or false

true

The PDCA cycle is part of

a) statistical process control

b) Deming management

c) management by exception

d) applying the RATER dimensions

e) Six Sigma

deming management

Trust in the workplace is based on authority and control.

true or false

false

The telephone you use to speak to another person is an example of which part of the communication process?

a) decoding

b) medium

c) encoding

d) feedback

e) sender

medium

A company that works to create a culture that encourages rank-and-file employees to make suggestions and question the status quo, and also measures employee growth, is developing which perspective of the balanced scorecard?

a) customer perspective

b) innovation and learning perspective

c) financial perspective

d) employee perspective

e) internal business perspective

b

Fiedler’s contingency leadership model argues that leadership behaviors should be determined by position power only.

true or false

false

A rich medium is more effective with routine situations.

true or false

false

Which of the following is not a reason why control is needed?

a) Control increases productivity or adds value

b) Control helps one discover irregularities and errors

c) Control allows one to maintain authority over employees

d) Control allows one to adapt to change and uncertainty and detect opportunities

e) Control helps an organization provide performance feedback

c

Which negative trait of some leaders is marked by a cynical view of human nature that condones opportunistic and unethical ways of manipulating people, putting results over principles?

a) glad-handing

b) narcissism

c) sociopathy

d) psychopathy

e) Machiavellianism

machiavellianism

Which of the following is not a characteristic of a successful control system?

a) It is inflexible

b) It is strategic

c) It is results-oriented

d) It is timely and accurate

e) It is realistic and positive

a

Devil’s advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people’s personal feelings.

true or false

true

__________ is the last step in the control process.

a) Measure the performance

b) Determine the problem

c) Develop an ideal

d) Establish standards

e) Take corrective action if necessary

e

Which of the following is a good tip for being an effective writer?

a) Write in all capital letters.

b) Include as many words on a page as possible to reduce the number of pages.

c) Keep it simple; use short words, sentences, and phrases.

d) Use abbreviations whenever possible.

e) Write and send e-mails without proofreading—everybody is busy.

c