Oral Comm pt1

Communication

the act of transferring information from one person, group, object, or place to another.

Nature of Communication

It will help us identify when communication is taking place.

Process

Communication is a ________

two or more people

Communication occurs between _____ or ________

verbally, nonverbally, or both at the same time.

Communication can be expressed ____________

True

True of False: One can also communicate to himself.

True or False: There are a series of steps that happen almost simultaneously for an effective communication to occur.

Sender, Message, Encoding, Channel, Receiver, Decoding, Feedback, Context, Barrier

9 Elements of Communication

Sender

The source of information, thought, or idea. It starts the communication process.

Message

The information, ideas, or thoughts conveyed by the speaker through words or actions.

Encoding

The process of converting the message into words, actions, or other forms that the speaker understands.

Channel

The medium or the means, such as personal or non-personal, verbal or nonverbal, in which the encoded message is conveyed.

Receiver

The recipient of the message. The person who will decode the message he got from the sender.

Decoding

The process of interpreting the encoded message received from the sender

Feedback

The reactions, responses, or information provided by the receiver after decoding the message from the sender.

Context

The environment and setting where communication takes place such as location, time, place, mood, etc.

Barrier

The factors that affect the flow of communication. It is any problem, obstacle, or hindrance that makes communication difficult.

The speaker generates an idea - The speaker encodes an idea or converts the idea into words or actions - The speaker transmits or sends out the message through the channel - The receiver gets the message - The receiver decodes or interprets the message - The receiver send or provides a feedback

The process of communication

False [Should be AT THE SAME TIME]

True or False: Communication can be expressed verbally, nonverbally, but not at the same time.

False [should be HARDER]

True or False: Barrier is an element of communication that helps make communication easier.

Message

Samantha told her parents, “I want to be a doctor someday.” The words “I want to be a doctor someday” is what element of communication?

Receiver

On the group chat the students informed their adviser about the class’ frustrations regarding a certain subject teacher. In this situation, what element is the adviser?

Barrier

Mark attended the online video conference with his workmates. He was having a hard time receiving the video and audio from the because his internet connection is poor. What element is poor internet connection?

Sender

Dan wrote a letter for his best friend Shiela, thanking her for her kindness. What element is Dan?

Context

During a class discussion, the students listen intently to their teacher. What element of communication is the classroom during class hours?

Control

Also known as REGULATION. This function of communication aims to guide or control an individual’s behavior. When communicating for control, people often tell you what to do. It may be in a form of advice or command. It could also be expressed implicitly

Social Interaction

this function of communication allows individuals to interact and socialize with others. It produces social relationships and develops intimacy, connections, and bond

Motivation

this function of communication encourages people to live better and have a more positive outlook. It is used to power up preferences, goals, and strengths.

Emotional Expression

this function of communication facilitates people’s expression of their feelings and emotions.

Information Dissemination

this function of communication aims to acquire and/or convey information.

The Functions of Communication

the primary purposes why people use language.

Information Dissemination

IDENTIFY WHAT FUNCTION: The news channels periodically release data about the ongoing election. The public can monitor the number of counted votes.

Control

IDENTIFY WHAT FUNCTION: The principal asked the students to fall in line properly and remain quiet during the flag ceremony.

Motivation

IDENTIFY WHAT FUNCTION: When I posted my artworks online, my best friend commented, “You’re getting better and better, continue improving your art and you will be the best.”

Emotional Expression

IDENTIFY WHAT FUNCTION: As I prayed, I told God how happy and thankful I am that my entire family is healthy.

Social Interaction

IDENTIFY WHAT FUNCTION: I met a new acquaintance who has the same music taste as me, so I said, “We like the same bands, let’s watch concerts together sometimes!”

Mulder, 2012

Author of 7Cs of Effective Communication

Completeness

Complete communication is essential to the quality of the communication process in general. It answers the WH question.

Conciseness

Insignificant or redundant information should be eliminated from the communication that will be sent to the recipient. Making something straight to the point.

Consideration.

To be effective, the speaker should always consider relevant information about his/her receiver such as mood, background, race, preference, education, status, and needs, among others.

Concreteness.

Effective communication happens when the message is ____ and supported by facts, figures, and real-life examples and situations.

Courteousness/Courtesy.

The speaker shows ________ in communication by respecting the culture, values, and beliefs of his/her receivers.

Clearness

Implies the use of simple and specific words to express ideas. It is also achieved when the speaker focuses only on a single objective in his/her speech so as not to confuse the audience.

Correctness

It eliminates negative impact on the audience and increases the credibility and effectiveness of the message.

Completeness

Identify ano sya sa 7c: The teacher reads the classroom rules comprehensively and completely.

Concreteness

Identify ano sya sa 7c: When your classmate delivers a report about the Philippine’s population but did not show any graph or figures, what rule among the 7Cs is violated?

Courtesy

Identify ano sya sa 7c: The host of the event acknowledged the arrival of the guest speaker.

Clearness

Identify ano sya sa 7c: A member of Student Body Organization reads a scheduled meeting with a clear and modulated voice

Consideration

Identify ano sya sa 7c: A student came late to his class and the teacher welcomed him calmly

Language Barriers

However, even when communicating in the same language, the terminology used in a message may act as a barrier if it is not fully understood by the receiver/s. For example, a message that includes a lot of specialist jargon and abbreviations will not be understood by a receiver who is not familiar with the terminology used.

Psychological Barriers.

The _______ state of the receiver will influence how the message is received. For example, if someone has personal worries and is stressed, he may be preoccupied by personal concerns and not as receptive to the message as if he is not stressed.

Physiological Barriers.

__________ may result from the receiver’s physical state. For example, a receiver with reduced hearing may not grasp the entirety of a spoken conversation, especially if there is significant background noise.

Physical Barriers

Environmental and natural condition that act as a barrier in communication in sending message from sender to receiver.

Attitudinal Barriers

Behaviors or perceptions that prevent people from communicating effectively. _______ to communication may result from personality conflicts, poor management, resistance to change, or a lack of motivation

Psychological Barrier

What barrier: Anger is an example of this communication barrier.

Physiological Context

What barrier: A receiver with reduced hearing may not grasp the entirety of a spoken conversation, especially if there is significant background noise.

Language Barrier

What barrier:The terminology used in a message may act as a barrier if it is not fully understood by the receiver(s)

Attitudinal Barrier

What barrier: The behavior or a perception that prevents people from communicating effectively is _____

Physical Barrier

What barrier: Organizational environment or interior workspace design problems, technological problems and noise are the parts of this barrier.

Physical Barrier

What barrier: While having a conversation with Danny’s friend over the phone, his dog keeps on barking unceasingly. Which barrier of communication is evident in this context?

Language

What barrier: You are a weather forecaster and you are trying to explain weather phenomenon with your 10-year-old-son who does not know much about the topic.

Attidunial

What barrier: One of the attendees in the seminar doesn’t want to listen to the speaker. He/She thinks that he/she knows it already and he’s/she’s better than the speaker.

Attitudinal Barrier

What barrier:J ohn was not able to share his thoughts regarding the yesterday’s lesson because he was very shy and lacks of self-confidence.

basuharan

What barrier: An old lady can’t hear her daughters’ instruction clearly