Supply Chain

The strategy chapter discusses order qualifiers and order winners. Which of the following best describes an order qualifier?

The primary focus of the operations management function of a business would be on:

Which of the following organizations do not need to be concerned with operations issues?

With which of the following is operations management probably least concerned?

The objective of supply chain management is best described by which of the following?

You are the president of a company. It takes your company a year to develop and launch a new product. One of your chief rivals, you discover, does it in 4 months. In the context of our class discussions, which of the following best describes what your response should be?

With manufactured products, there is an option, at a cost, that is not available with service products. This option is:

In the Process Analysis lecture, it was noted that processes could also be classified by how the process is triggered to produce. The two categories are “make-to-stock” and “make-to-order”. In the case of a manufacturer, the major difference between these two is that in a “make-to-order” environment, the presence of _____________ is much less likely than in a “make-to-stock” environment.

With reference to the manufacturing product-process matrix, the production of moderate quantities of a moderate variety of products, which can have a wide array of options, but all of which follow the same sequence of processing steps, best describes which of the following manufacturing process choices?

In addition to the structure of the manufacturing process flow, manufacturers can also talk about what the process does to the materials being processed. These include conversion, fabrication, and assembly types of processes. From the video that illustrated examples of process flow structures, which of the following best illustrates a conversion process?

Which of the following statements is true concerning the concept of Quality Function Deployment (QFD)? I. a systematic approach for defining product or service characteristics II. would only involve the marketing function III. puts great emphasis on defining customer needs IV. would only involve the operations function

You open a business that will manufacture “one-of-a-kind”; fully customized home products like all wood furniture, kitchen cabinets, shelving units, etc. In all likelihood, your shop will be set up as a:

The production of a large volume, undifferentiated (uniform, commodity-like) product, which likely involves material conversion, through fully integrated and automated machinery, which cannot be easily shutdown, best describes which of the following:

Consider the operations management view of a delivery service (like FedEx). The primary Transformation Process that takes place in a delivery service is best described as:

Class discussion of the strategy chapter noted that a business can focus on a limited number of performance dimensions (such as speed, price, and variety). This implies that, in most businesses, there are likely to be trade-offs between possible priorities. Which of the following factors should be considered when evaluating the tradeoffs? I. the relative importance of the factors to the targeted customer segments. II. existing operational resources that address each possible performance priority. III. demonstrated proficiency in executing existing operational resources. IV. cost of developing new operational resources for each performance priority. V. the difficulty of developing new operational resources.

In designing the layout of a retail business, a primary objective is to maximize sales per square foot. The Servicescape element called Spatial Layout and Functionality addresses which of the following? I. planning the circulation path of the customer II. use of background music III. use of lighting IV. display of merchandise V. organizing merchandise groups of related items

Remember the assembly line simulation we did with the Lego blocks. Which of the following terms is defined as the time interval between successive units coming off the end of the line, once the line is fully loaded and running?

Referring, again, to the Lego block assembly line, which of the following terms is defined as the ratio of the sum of the actual task times versus the time available to do work? (HINT: remember that the line was set up with six work stations; one of the stations had about 8 seconds of work to perform on each unit, two of the stations had about 4 seconds of work to perform, and the other three had only 1 second of work to perform.)

It was noted in class that the issue of capacity tends to be relatively more critical in services than in manufacturing. Which of the following best states the reason why?