boh 4u exam prep

The department within a business that is responsible for all things worker-related

All of a company's beliefs, values and attitudes, and how these influence the behavior of its employees

Functional Divisional Hybrid/Matrix

Combines functional and divisional structures together

Split up into departments based which have their own specific function (marketing, finance, production, human resources, etc)

Employees are often grouped together based on similar process, product, or perhaps serve similar groups of customers

Industry competition, New entrants,Substitutes, Bargaining power-suppliers,Bargaining power-consumers

competition that already exists

new competitors entering the market

substitute products or services in the marketplace

ability of suppliers to influence price

ability of consumers to influence price

a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats

strengths, weaknesses, opportunities, threats

to correct and improve employee performance before it gets worse, Dealing with employee problems, issues and shortcomings

Brief statement outlining the mission of an organization More of a day to day statement unlike the vision statement

Ensure things get accomplished, plans get followed, strategic direction continues, and organization objectives get met

Establish standards and methods for measuring performance

Measure the performance

Determine whether performance matches the standard and take corrective action

the influence of the market competition on the behavior of organizations and their members (stores using renewable energy to align with competitors)

influences behavior through norms and expectations set by the organizational culture (students calling their male teachers sir, female teachers miss)

influences behavior through authority, policies, procedures, job description, budgets and day to day supervision (dress code policy)

Structure a situation and make sure things happen as planned (Bureaucratic, clan, market control)

Manage and expect people to behave. Controlling a workplace that emphasizes participation and involvement will rely heavily on self-control

Take place before an activity or process takes place Considered preventative measures

Happens after the process or work is completed Also known as post-action controls

Focus on what happens during a task Deal with problems accordingly as they arise Also known as steering controls

Function of management that involves setting objectives and determining a course of action for achieving those objectives/goals

guides how organizations make use of their resources in order to reach their goals and objectives Includes money and capital resources

Strategy guides how organizations make use of their resources Including money and capital resources, in order to achieve their goals and objectives

Corporate, business, functional

Set broad and overriding goals for the organization. Implemented by top level managers. It is deciding what the organization does and will continue doing

Focus here is more on individual business units, and for the organization is going to compete within that one unit product line

Take a business strategy and focus it even more by planning how to use and allocate resources in order to implement the business strategies. Usually set and planned for by front-line managers and supervisors

under a year

more then a year

Define your objectives

Determine where you are in relation to your objectives

Anticipate future events

Consider alternatives and make the plan

implement your plan and evaluate the results

identifying where you want to go and what you want to achieve in clear and logical ways The objectives need to be clearly defined and specific as well as measurable

The process of initiating, guiding and maintaining goal-oriented behaviors It is what gets people to perform could include rewards like a raise, promotion, etc

Valued outcomes from within the individual (ex; self satisfaction as a reward)

Valued outcomes that are provided to someone by another person (money from someone as a reward)

You get paid based on your performance, not based on your race, gender, etc

The process of selecting, organizing, and interpreting information

When individuals perceive what they want to hear in a message while ignoring opposing viewpoints

Infographic is a visual way to present and organize information, Designed with a combination of visuals and text to tell a story, present information, persuade, or communicate something

Potential distortions to the intended meaning of a message in the communication process Obstacles to effective communication

is effective when the sender's Communication is fully understood by the receiver

Places a leader on a vertical and horizontal grid style graph based on their concern for tasks and concern for people.

both high concern for people and task

high concern for people low concern for tasks

medium concern for people and tasks

low concern for tasks and people

low concern for people high concern for tasks

The ability of a leader to influence others to get them to do something

Based on leaders' position in an organization, and their ability to influence. Rewards and punishment based.

Personal Power: Based on how a leader is viewed by others, and their ability to influence action through their positive relationships with others. Relational based.

What is morally right or wrong In business it is regarding the moral code that guides the behavior of employees with respect to what is right and wrong in regard to conduct and decision making

• Division of work

• Authority of responsibility

• Discipline

• Unity of command

• Unity of direction

• Remuneration

• The degree of centralization

• Scalar chain

• Order

• Equity

• Initiative

• Esprit de corps

• Stability of tenure of personnel

The success of an organization comes down to whether workers truly know the fundamentals of their jobs or not

He believed that most workplace issues regarding employees not performing well, were the direct result of workers not knowing clear and set responsibilities

Frederick Fayol Max Weber

A strong dislike or negative feelings towards another person or group It is not based on one's actual experience but instead is based on feelings or attitudes surrounding race, gender, sexuality

All employees have an equal opportunity for advancement and to reach their full potential regardless of sex, ethnicity, and sexual orientation

The process of ongoing expansion of knowledge and skill sets Continuously learning new approaches and skills Example could be a committee

1. establish standards 2. measure performance 3. compare performance to standards 4.take correct acton

influences behavior through authority, policies, procedures, job description, budgets and day to day supervision

influences behavior through norms and expectations set by the organizational culture

Clan control

the influence of the market competition on the behavior of organizations and their members

Makes all decisions for the team

Style displays a "do the best you can and don't bother me" attitude.

Emphasizes both tasks and people.