SCM 413 Exam 1 Flashcards

Logistics value proposition is

Performance cycle uncertainty has the following trait

Warehousing, Materials Handling, and Packaging are unique in the sense that they

Logistics systems should be designed to achieve customer service goals while maintaining lowest possible financial investment in

Performance cycles contain which of the following?

Which of the following is not a basic element of logistics service?

When a transaction proceeds through every step of the order management process without fault, exception handling, or invention this is known as

As a general rule, the slower the product turnover, the more erratic the demand, and therefore the greater the benefit of ___ inventory

Orders shipped complete is a measure of

The gap reflecting management's lack of knowledge or understanding of the customer is related to a gap in

A focus on customer requirements is associated with

Warehouse facilities used for inbound materials are known as

The practice when inventory from multiple locations is received and combined for shipments to customers is called

Positioning inventory in a local market warehouse in anticipation of responding to customer need during the critical sales period is called

T/F: Service reliability involves the combined attributes of logistics and concerns a firm's ability to perform all order-related activities as well as provide customers with critical information regarding logistical operations and status

Speed, Consistency, Flexibility, and Malfunction Recovery are examples of

Alpha Company has a performance standard of 97% fill rate. Last month it achieved a 94% fill rate. This is an example of

From a buyer's perspective, with respect to operational performance, most supply chain managers would prefer which of the following

T/F: Because Class A inventory is rarely shipped, it should be placed in a remote place in a warehouse

Logistics competency is an example of

Competence, credibility, courtesy, and access are all dimensions of which of the following

Multi-firm operational integration across a supply chain is referred to as

The key element of order processing is

What type of satisfaction quality gap exists when internal performance standards do not adequately or accurately reflect customer expectations?

Warehouse employees who accomplish picking, storage, receiving and outbound tasks are usually called

The use of a Warehouse Management System (WMS) to route fork trucks on demand is called

T/F: When a company cross-docks products, the products are generally in storage for several days

T/F: The modern concept of a distribution center means that products are never placed in storage

Material such as air bags, wood, or metal used to brace product for transit is called

Basic logistics service is a concept that

The Pareto Principle is

The work of logistics involves

Facility network design is concerned with which of the following?

Supply chain synchronization attempts to achieve which of the following?

Direct logistics operating arrangement accomplish which of the following?

Which one of these concepts is not part of logistical integration objectives?

The goal of logistics is to ______

The logistics value proposition is focused on which two main elements?

A flow through facility is:

The work of logistics involves ______.

Service reliability is best described as:

Dwell time is:

A unique feature of integrated logistics is:

Total Cost Logistics Model takes into consideration ______.

Logistics is ______.

The 80/20 rule, often called the Pareto principle means: ______.

T/F: Logistics cost has declined as a percent of GDP over the past 25 years

Echelon logistics operating arrangements accomplish which of the following?

Combined logistics operating arrangements do which of the following?

The primary reason that total logistics cost has reduced as a percentage of GDP is:

In 2016 US business logistics costs represented what portion of Gross Domestic Product (GDP)?

Logistical operations have two main flows: ______.

A large, multinational company may have how many different logistics performance cycles?

A logistics performance cycle is:

The difference between a “customer success” focus” and a “customer satisfaction” focus is that:

From a strategic perspective, companies should strive to:

Which of the following is not a distribution channel member?

Providing value-added services is a critical aspect of:

When a firm makes every effort to consistently meet the expectations of its customers, it is clear that the firm is focused on ______.

Service as Measured by the Customer discussed in the chapter is an example of ______.

The most exacting measure of logistics performance regarding availability is:

Jones Company makes every effort to consistently meet the expectations of all of its customers. It is clear that Jones company is focused on:

A key characteristic of high performance supply chains is to ______.

Numerous studies have been performed concerning retail stockouts. While results vary, generally the studies find that stockouts:

From a strategic perspective, firms should strive to ______.

Which of the following is a basic service element?

Which level of customer focus achieves customer objectives?

In providing service outputs to consumers, a disadvantage of Internet retailers compared to store-based retailers arises in:

Which customer accommodation approach requires a comprehensive, future-oriented supply chain perspective on the part of executives?

Basic supply chain service is a concept that ______.

In general, offering consumers higher levels of service output in terms of greater spatial convenience or product variety:

A firm has found that it provides a 90% order fill rate (orders shipped complete), 90% on time delivery, 90% of its orders arrive at customers destination in perfect condition, and 90% of the time all documentation is correct. These are all of the elements of a perfect order for this company’s customers. What is the best estimate if it’s perfect order performance?

Jones Company promised a customer that the customer would receive at least 98 percent of all items ordered. In fact, the company delivered 95 percent of the items. This is an example of which “gap” in the customer satisfaction model?

Which of the following is not one of the “service outputs” of a supply chain?

20% of customers/products account for 80% of sales. This is known as which of the following?

In general, offering consumers higher levels of service output in terms of greater spatial convenience or product variety ______.

Providing perfect orders to a customer would be a key aspect of which customer accommodation focus?

Which of the following is not one of the “service outputs” of a supply chain:

Jones Company promised a customer that the customer would receive at least 98% of all items ordered. In fact, the customer received 95% of the items. This is an example of which “gap” in the customer satisfaction model?

T/F: Cross docking is a form of sorting

When a firm “spot stocks” inventory they are engaged in ______.

One function of a distribution warehouse is consolidation, which means the facility is being used to ______.

When engaged in warehouse picking and a combination of customer order requirements are selected simultaneously the method being employed is called:

A firm that supports an automotive assembly plant by providing just-in time inventory is engaged in ______.

When a firm uses cross-docking, inventory:

The four economic benefits of warehousing are:

T/F: Assembly is a primary service expected to be performed by lead suppliers.

A company which has limited experience in warehousing who has a need to establish temporary warehouse facilities in multiple cities would most likely use:

“Slotting” a warehouse means:

Which of the following is not an objective of industrial packaging?

A firm that groups small shipments for delivery to a retail mall is doing ______.

T/F: Recycling is a major part of reverse logistics.

When orders are shipped directly to the customer, it is called ______.

Which of the following material handling systems offers the most flexibility?

When a firm “spot stocks” inventory they are engaged in:

A firm that supports an automotive assembly plant by providing just-in time inventory is engaged in:

T/F: A disadvantage of RFID tags versus UPC codes is that RFID is more expensive

Which type of material handling system typically has the highest fixed cost and the lowest variable cost?

When a firm engages in extended storage they normally are:

One function of a distribution warehouse is consolidation, which means the facility is being used to