Chp 12: Interpersonal Conflict

________ (the degree to which your own concerns are satisfied)

________- an interaction b /w ppl rooted in an actual or perceived disagreement*

goals people keep secret from other parties while working with them

the tendency to look for and remember information that is consistent with what we believe or what we want to happen

the expression of disapproval of someone or something based upon perceived faults in a person or behavior

the expression of insults and disdain for a person, their behaviors, and ideas

prevents a person from seeing their own roles and responsibilities in the situation and prevents parties from finding common ground when working through conflicts

a complete withdrawal from the conflict, both physically and verbally

conflict management strategy that treats an argument like something to win, even if the other person is not happy with the outcome

a management style defined by a person giving in to the desires and position of the other person, thereby sacrificing their own position and desires

conflict management style that involves avoiding the other person, choosing not to express or make a conflict known

conflict management strategy by which both sides sacrifice part of what they want while getting something they desire

the most beneficial of the conflict management strategies; its goal is to find a solution that allows both parties to win

the expression of an ability to be flexible and oepn to different ideas

______ (the degree to which you attempt to satisfy the other person's concerns)