Intro to Social Work Final Exam

Enabler, Facilitator, Planner, Colleague Finding solutions with clients

Broker/Advocate, Mediator, Activist, Catalyst Finding, maintaining, and advocating for resource provision for and with clients

Teacher, Trainer, Outreach, Researcher Empowering information exchange between social worker and client

personal, interpersonal, sociopolitcal

a subjective state of mind; competence; feeling in control to impact change. Arises from a goodness of fit

sense of independence, support, and respected status; the ability to influence others, Social status, Skill sets and positions

the objective reality of opportunities in societal structures and the reallocation of power through modification of social structures

Clients have existing reservoirs of resources and competence to draw upon. Clients have a distinct capacity for growth and change. Problems defined as occurring within the transactions between systems rather than than residing in deficient system functioning. Collaboration amplifies existing strengths to build new resources. Affirms client is the expert. Positive change builds on a vision of future possibilities. (Miracle Question) Magnifies mastery and competence rather than correct deficits.

understanding an individual and individual behavior in light of the environmental contexts in which that person lives and acts

affects all facets of communication processes, creates variability in verbal meaning, nonverbal expression and interpretation, some nonverbal expressions apply universally

Can lead to misunderstandings

past experiences shape perception

impact sending, receiving, and remembering information. Acute stress can result in hypervigilance

noise, odors, interruptions

One only elicits a yes or no response while the other allows the client to elaborate

Client-centered, culturally sensitive, goal-directed Uses active listening skills Respond by building on and validating what clients share

Use easily understandable words, Avoid evaluative terms, such as good, bad, okay, Avoid jargon, inferences, speculation, and labels, Use words that are descriptive rather than inferential, Do not generalize people based on their ethnicity, gender, class, etc., Adopt a speaking style that is moderate in tone and speed of delivery, Use speech to convey that you are truly interested in what the client has to say

Bodily behavior, eye behavior, facial expressions, voice-related behavior, observable autonomic physiological responses, general appearance, space

Minimizes attention to his/her own experiences, concentrates on the client with a determination to understand, Listening attentively conveys respect for the client

Combines talking and listening skills in such a way that others feel understood and encouraged to express themselves further. Is a form of feedback. Shows interest in the client’s views, feelings, and experiences

Use of body position, facial expression, speech, and language to indicate readiness to listen

involves hearing, observing, encouraging, and remembering

Includes paraphrasing the client’s statements

Brief, infrequent, and immediately relevant to clients, “this is my experience”

Using too many of the client’s words so that one appears to be mimicking. Repeating the same lead-in phrase. Trying to be clever or profound. Responding only to facts or feelings rather than listening actively. Interrupting frequently. Using active listening too often

Describes the social aspects of the client’s functioning and their situation.  Social Workers are especially concerned about the match between client needs and resources available to meet those needs

short-the report should say no more than needs to be said to communicate necessary info clear and simple-select the least complicated words  useful-keep your purpose in mind. Do not include info just because it is interesting

Table that reflects important events or experiences in chronological order during a designated period

Graphic representation of family trees or pedigrees

Diagrammatic representation of the social contexts in which people live

Should be stated as an accomplishment. Stated in clear, specific terms. Should be measurable or verifiable- Need to know how you will know if you succeed Realistic for the client Adequate to improve client situation

Specific, Measureable, Attainable, Relevant, Time-based

Specific

Measureable

Attainable

Relevant

Time-based

Specific concrete steps to achieve the goal

Ensure goals and objectives are based on client needs

Action steps to break down objectives into more achievable action points

Validation Normalizing Accepting the Nature of change Respecting Uniqueness Matching cultural norms Emotional Support

Promoting Leadership Facilitating Choices Shaping Competence

Using natural leaders in the community

Realistic change Help reveal opportunities to make choices Help connect with resources to increase opportunities

Strength-finding -------> Strength Accentuating What things are already going well

Descriptive Shares personal perspective, not advice Specific Positive and points of improvement Keeps pace with client readiness

Intent Behavior Outcome

negative -----> positive

They are ambiguous and help the client make their own meaning

Clients become a "cast of characters" Find positive themes Help clients rewrite the parts of their stories that feel negative "The Story I'm telling myself"

Constructing Experimental Activities Observations Connecting and Disconnecting relationships Maintaining Productive Action Taking Small Steps Implementing Activities-homework Following Up