LESSON 3

A Group which shapes a persons values and identity.

Draws on speech patterns, language and non- verbal messages.

is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they endeavour to communicate across cultures.

Cultures that rely heavily on non-verbal & subtle situational cues in communication. Ex: North America, Western Europe

Cultures that rely heavily on words to convey meaning in communication. Ex: Middle East.

refers to societies or groups where people have close connections over a long period of time.

Refers to societies where people tend to have many connections but of shorter duration or for some specific reason.

Use of sounds and words to express yourself.

Communication through sending and receiving wordless clues

Some cultures, looking people in the eyes is honesty and straight forwardness and in others it is seen as challenging and rude

if you have good eye contact with a person, it generally signifies that you are interested in the person.

In this region, eye contact is much less common and considered less appropriate

African and Latin American cultures, extended eye contact can be taken as an affront or a challenge of authority

it is considered proper and polite to maintain almost constant eye contact with another person.

a movement of part of the body, especially a hand or the head, to express an idea or meaning

a _____________can have many different meanings in different cultures.

In Asia __________ is a positive, spiritually enlightened, and life-affirming color.

is considered the traditional colour of Islam. It is also the national colour of Egypt.

is a symbol of Ireland; is a strong trend in the Irish holiday St. Patrick’s Day.

is the traditional colour of bridal dresses in Western cultures.

In China __________ gifts are associated with death

is an important part of a region’s history and identity.

The traditional dress for an Indian woman is a

Men tend not to wear __________in Colombia and the Middle East.

In this country women can wear what they want

Gulf countries women's have to wear ________ for every women who visits Saudi

is the customary greeting in Japan

They always start with a handshake

They are more accustomed to physical contact. Even people who know each other only slightly may embrace when greeting.

People from France, Spain, Italy, and Portugal greet friends by

They usually collide their hands for greeting others.

It arises because of the difference in value and norms of behaviour from different cultures.

: Inability to accept another cultures world view. Ex: “ my way is the best way”

: Treatment to an individual due to minority status, actual and perceived. Ex: “we just aren't equipped to serve people like that.”

: Generalizing about a person. Ex: “she’s like that …because she is Asian”

: Differences are ignored and one proceeds though differences did not exist. Ex: ‘there is no need to worry about a persons culture”

: Belief that everyone should conform to majority. Ex: “we know what's best for you, if you don’t like it you can go elsewhere”

: Formal tone change becomes embarrassing and off-putting in some culture