module 6 travel trade

• This sector is also known as Travel Intermediaries.

  • Travel Trade Sector is composed of organizations that acts as an intermediary in the travel industry. It includes: Travel Agency (Travel Agents) and Tour Companies (Tour Operators)
    • It refers to the travel agents and tour operators that serves as the middleman between supplier and the tourist. This sector also includes tour guides.

is an entity engaged in the business of extending to individuals or groups, travel services and assistance to include Documentation and Ticketing.

retailer of the travel products (services) like transportation reservation (air, land and sea), hotel reservation, documentation and sells tour packages.

act as a wholesaler. they buy travel services in bulk. they combine travel components and sell it as package.

• retailers

• counselor

• fixed revenue

• charge fees for services rendered

• agents of suppliers

• wholesalers

• middlemen to suppliers (middle person between the suppliers and vendors)

• variated revenues

• capitalized on cost-savers

• use deposits in selling products

• “a company that specializes in unsold inventory” (Mancini,2006).

• “A travel firm that makes available airplane tickets, and sometimes other travel products at discount prices. These are usually sold to retail travel agencies but are also sometimes sold directly to the
  public” (Goeldner et al.,2009).

acts as an agent for the different suppliers or providers of products and service that cater to the needs of the travelers” (Claravall, 2008).

Functions of Travel Agency

Travel agents are expected to provide accurate information on the inquiries of the tourists or its clients particularly to the first-time travelers.

Functions of Travel Agency

Travel agents are seen to be expert in the field, so they are often asked on which place is best to visit; clients also seek suggestions on the accommodation/ transportation/tours to take.

Functions of Travel Agency

Provide aid in securing the travel documents needed by its client such passport or visa.

Functions of Travel Agency

This department is common to all commercial enterprises and business entities and is necessary for the conduct of the day-to-day business activities pertaining to is management.

the core of TMC/ travel agency business. It is primarily engaged in the efficient delivery and effective delivery of the organization’s services as an intermediary or agents of travel suppliers.

FUNCTIONS

responsibility includes legal aspects of the organization and formulation of company policies and standard operating procedures.

FUNCTIONS

responsibility includes hiring, salary scheme and
training of personnel.

FUNCTIONS

responsibility includes handling of accountable forms, like purchase orders, receipts and tour vouchers.

FUNCTIONS

responsible in assisting the general in the cash flow management of the organization.

the functional activities can be divided into marketing and sales. Sales can be walk-in or field sales. Marketing function is to create awareness about the travel agency and what it offers (products and services).

defined as the preparation and implementation of all activities within an itinerary, within a given time frame, within the estimated costs, in order to meet the expectations of the paying client.

Classification of Tour Operators

caters to Filipino and/or Foreign traffic to the national destination

Classification of Tour Operators

services to Filipino traffic to any destination in the Philippines

Classification of Tour Operators

services foreign traffic to any Philippine destination on an ad-hoc and regular basis.

Classification of Tour Operators

designs and assembles tour packages for residents of the Philippines, either foreign or local, to any foreign destinations.

• transportation

• transfers (airport/ hotel)

• sightseeing tours

• accommodation

• tour escort

Categories of Tour Packages:

tours and transfers

Categories of Tour Packages:

tours, transfers and hotel accommodation with some meals

Categories of Tour Packages:

tours, transfers and hotel accommodation with some meals plus transportation

Categories of Tour Packages:

tours, transfers and hotel accommodation with some meals plus transportation with tour escort

Types Sightseeing Tours:

Operating from eight to ten hours that includes lunch and snacks.

Types Sightseeing Tours:

Operating either morning/afternoon that normally includes snacks.

Types Sightseeing Tours:

Operating from six in the evening onwards that includes dinner and drinks

Types Sightseeing Tours:

Not included in the regular types of tours and the client needs to pay extra

“a tour guide is an individual who, either as an employee of the affiliate of a duly licensed
travel and tour agency, guides tourists both foreign and domestic , for a fee, commission
or any other form of lawful remuneration”

Roles:

make sure that the services reserved by the tour operator are in fact those being provided by the suppliers to the clients.

Roles:

acts as a middle person between the various suppliers of travel services.

Roles:

responsible in making sure that the tour services are delivered on time as specified in the itinerary or request.

Roles:

makes sure that the group is complete, and no one is left behind.

Roles:

interprets foreign languages for its guests.

Roles:

makes commentaries during the tour.

Roles:

acts a positively by extending care during unnecessary events during the tour.

1. communication skills

2. rapport with the clients

3. mastery of information

4. knowledge of foreign customs and traditions

5. tour guiding techniques

Types of Commentaries

essential information that must be given at the start of the tour activity

Types of Commentaries

general information that is useful and interesting, and available facts and figures on sites and sites en route, and during walkabouts.

Types of Commentaries

gives the tour guide the opportunity to expand the information given about the specific subject.

Types of Commentaries

these are ad lib comments, jokes, witty stories, lore, legends, and trivia

The Tour Guiding Cycle

consists of all the preparation for the arrival of the visitors

The Tour Guiding Cycle

starts with the visitors’ arrival and ends with the departure

• Arrival Procedure
  • Reception
  • Meet and Assist
  • Check-in

• Touring Activities
  • Reporting Time
  • Assembly and boarding
  • Tour Spiels and Commentaries
  • Touring onboard a vehicle

• Departure Procedures
  • Hotel Check-out
  • Send-off Assistance

The Tour Guiding Cycle

involves the correct and proper handling of extraordinary or emergency situations

• External Situations – accidents, weather
  conditions, etc.

• Client related – pickpockets, snatching,
  illness

• Supplier related – e.g. poorly air conditioned vehicles, cold soup, etc.

The Tour Guiding Cycle

consists of all post tour activities necessary to close the tour file.

• Written report of complaints and recommendations received and problems solved

• Recommendations on tour improvement, etc.